Delivery Times

Typical delivery times for US orders after dispatch:

• West Coast (California, Oregon, Washington, Nevada, Arizona): 2-4 business days
• East Coast (New York, Florida, Georgia, Massachusetts, Pennsylvania): 2-5 business days
• Central US (Texas, Illinois, Ohio, Colorado, Missouri): 2-4 business days
• Remote states (Alaska, Hawaii, Montana, Wyoming, North Dakota): 5-7 business days
• All other states: 3-5 business days

Note: Delivery estimates are provided as guidelines only. We are not responsible for delays caused by carriers, weather, natural disasters, or other circumstances beyond our control.

Packaging & Discretion

We package orders securely and professionally to help ensure products arrive in good condition. Products are sealed individually and shipped in plain, durable packaging designed to protect contents during transit.

All packages are shipped in discreet outer packaging with no external branding or labels indicating the contents. Your privacy is important to us.

Our fulfillment process focuses on order accuracy, product integrity, and reliable delivery to customers across the United States.

No Customs — Domestic Shipping Only

Because we ship all US orders from our US fulfillment center, there are no customs delays, import duties, or international fees for US customers. Your order moves entirely within the United States domestic shipping network.

Undelivered or Lost Packages

If your order does not arrive within the expected timeframe:

1. Check the tracking information provided in your shipping confirmation email
2. Verify with your local post office or carrier (package may be held for pickup)
3. Check with neighbors, building management, or your mailbox area
4. Contact our support team at [email protected] with your order number

We will investigate the issue with the carrier and work toward a resolution. Customers are encouraged to contact support regarding undelivered orders so that an appropriate resolution can be arranged.

Incorrect Shipping Address

Please ensure your shipping address is complete and accurate before submitting your order. We are not responsible for orders shipped to an incorrectly provided address.

If you realize you made a mistake in your address, contact us immediately at [email protected]. If the order has not yet shipped, we may be able to update the address.

Payment Methods for US Customers

United States customers can pay using:

• Cryptocurrency (Global): BTC, USDT (ERC-20), USDT (TRC-20)
• Online Apps (United States only): CashApp, Chime, Apple Pay, Zelle

All payments are manual. You place your order before receiving payment instructions and account details.

Frequently Asked Questions — US Shipping

Do you ship to my state?

Yes. We ship to all 50 United States, including Alaska and Hawaii. Delivery times to remote states may be longer.

How can I track my order?

Once your order ships, you will receive a shipping confirmation email with a tracking number and carrier information (USPS, UPS, or FedEx). You can use this to monitor your package's progress.

What if I'm not home for delivery?

Carriers may leave the package at your door, with a neighbor, or at your local post office for pickup, depending on the carrier and service level. Check your tracking information for specific delivery instructions.

Do you offer express or overnight shipping?

Carrier selection is optimized for your location. For expedited shipping requests, please contact us before placing your order to discuss available options.

Can I change my shipping address after ordering?

Contact us immediately if you need to change your address. If the order has not yet shipped, we may be able to update it. Once shipped, address changes are not possible.

Do you ship to PO boxes?

Yes, USPS can deliver to PO boxes. However, UPS and FedEx cannot deliver to PO boxes. We will select the appropriate carrier based on your address.

Are there any shipping restrictions within the US?

We comply with all applicable US laws. Some states may have specific regulations regarding research chemicals. It is your responsibility to ensure compliance with your local and state laws.