Placing an order with Funcaps is straightforward:

1. Browse our shop and add desired products to your cart
2. Proceed to checkout and fill in your shipping details accurately
3. Complete your order by clicking the submit button
4. You will immediately receive an email with payment instructions and account details
5. Send payment using the provided instructions
6. Once payment is confirmed, we process and ship your order

Important: All payments are manual. Do not send any payment before receiving instructions.

No, you do not need to create an account. You can checkout as a guest. However, we recommend providing a valid email address so we can send you order confirmation, payment instructions, and tracking information.

Order modifications (changing products, quantities, or shipping address) are possible only if the order has not yet been processed for shipment. Contact us immediately at [email protected] with your order number and requested changes. Once shipped, modifications are not possible.

After completing your order on our website, you will receive an automatic order confirmation email. If you do not see it within 10 minutes, please check your spam folder. If still not received, contact us to confirm.

We accept the following cryptocurrencies globally:

• Bitcoin (BTC)
• Tether (USDT) on ERC-20 network
• Tether (USDT) on TRC-20 network

After placing your order, you will receive the wallet address and exact amount to send.

For customers in Europe, we accept:

• SEPA Credit Transfer – for Euro transactions within SEPA zone
• SWIFT Wire Transfer – for international bank transfers

Bank account details are provided after order placement.

For customers in the United States, we accept:

• CashApp
• Chime
• Apple Pay
• Zelle

Payment details are provided after you place your order.

All payments are manual for security and verification purposes. You place your order first, then we send you current payment instructions and account details. This ensures that you always have the correct information and helps prevent fraudulent transactions.

We ship to 35+ European countries including: Germany, United Kingdom, France, Italy, Russia, Spain, Netherlands, Poland, Switzerland, Ireland, Belgium, Sweden, Austria, Norway, Denmark, Romania, Czech Republic, Portugal, Finland, Greece, Hungary, Ukraine, Slovakia, Bulgaria, Croatia, Serbia, Luxembourg, Lithuania, Belarus, Slovenia, Albania, Latvia, Estonia, Bosnia and Herzegovina, Iceland.

All European orders are dispatched from our fulfillment facilities in the Netherlands, Germany, or the Czech Republic. The specific hub depends on your destination and product availability to ensure fastest delivery.

We use leading logistics partners including PostNL, DHL, DPD, GLS, PPL, and national postal networks. Carrier selection depends on destination, shipping method, and delivery requirements to ensure the most efficient service possible.

Delivery times vary by destination. Generally, most European orders arrive within 3-7 business days. Remote areas may take longer. Tracking information is provided once your order ships.

We ship to all 50 US states, including: California, Texas, New York, Florida, Illinois, Pennsylvania, Ohio, Georgia, North Carolina, Michigan, New Jersey, Virginia, Washington, Arizona, Massachusetts, Tennessee, Indiana, Colorado, Missouri, Minnesota, South Carolina, Kentucky, Alabama, Louisiana, Wisconsin, Maryland, Nevada, Kansas, Utah, Nebraska, New Mexico, Oklahoma, Iowa, Idaho, Arkansas, Oregon, Delaware, West Virginia.

All US orders are shipped directly from our US fulfillment center (internal shipping). This allows for faster domestic delivery and reduced transit times compared to international shipping.

We use trusted carriers: USPS, UPS, and FedEx. Carrier selection depends on your location, package weight, and delivery speed preferences.

Domestic US orders typically arrive within 2-5 business days after dispatch. Tracking information is provided via email once your order ships.

At Funcaps, we place strong emphasis on consistency, accuracy, and responsible sourcing throughout our product range. We work with established suppliers and focus on maintaining reliable manufacturing standards across all products offered in our catalog. Each batch is handled with care to ensure product consistency and proper labeling before distribution.

We package orders securely and professionally to help ensure products arrive in good condition. Products are sealed individually and shipped in plain, durable packaging designed to protect contents during transit. Our fulfillment process focuses on order accuracy, product integrity, and reliable delivery.

While we focus on delivering a stable and predictable supply for research purposes, we do not position our products as medical or pharmaceutical-grade. All products are intended for research and forensic applications only.

Yes. Each batch is handled with care to ensure product consistency and proper labeling before distribution. We aim to provide clear product information so customers can make informed decisions based on their individual research needs.

Order cancellations are typically possible prior to shipment. Once your order has been dispatched, we cannot cancel it. To request a cancellation, contact us immediately at [email protected] with your order number.

Due to the nature of the products offered, returns of opened items are generally not accepted. Customers are encouraged to contact support regarding damaged, incorrect, or undelivered orders so that an appropriate resolution can be arranged.

If your order arrives damaged, contact us immediately at [email protected] with your order number and photos of the damage. We will review the issue and arrange an appropriate resolution on a case-by-case basis.

If you receive an incorrect product, please contact us with your order number and a photo of the item received. We will investigate and arrange for the correct product or an appropriate resolution.

By accessing this website and purchasing products from us, you confirm that you are at least 18 years of age or the legal age of majority in your jurisdiction, whichever is higher. We do not knowingly sell or market our products to minors. We reserve the right to request age verification and to refuse or cancel any order if we believe the purchaser does not meet the applicable age requirements.

By purchasing from this website, customers acknowledge that they are responsible for ensuring compliance with all laws and regulations applicable in their jurisdiction. We reserve the right to refuse service, cancel orders, or restrict access to products at our sole discretion.

All products offered by Funcaps are sold strictly for lawful research and forensic purposes only. They are not intended for human consumption, medicinal use, or any application outside of legitimate research. By purchasing, you agree to use products only for intended research applications.

We reserve the right to request age verification and to refuse or cancel any order if we believe the purchaser does not meet the applicable age requirements (18+ or legal age of majority).

You can reach us via email at [email protected]. Our typical response time is 5-10 minutes. Please include your order number (if applicable) and as much detail as possible to help us resolve your issue quickly.

If your order has not arrived within the expected timeframe, please contact us with your order number and shipping details. We will investigate the issue with the carrier and work to resolve it. Customers are encouraged to contact support regarding undelivered orders so that an appropriate resolution can be arranged.

Yes. Once your order is shipped, you will receive a confirmation email with tracking information. You can use this to monitor your package's progress.

Our support team typically responds within 5-10 minutes during business hours. We pride ourselves on fast, helpful responses to all inquiries.

Yes. We take privacy and security seriously. Your personal information is handled in accordance with our Privacy Policy. We do not share or sell customer data to third parties unnecessarily.

No. Because all payments are manual and processed externally (crypto wallets, bank transfers, or payment apps), we do not store any payment card or financial information on our website.

Yes. All orders are shipped in plain, durable packaging with no external branding or labels indicating the contents. Your privacy is important to us.

Yes, we use cookies to improve your browsing experience. For more information, please refer to our Cookie Policy.