We operate two dedicated fulfillment networks — one for Europe and one for the United States — to ensure fast, reliable delivery to customers worldwide.
EU Shipping
All European orders are shipped from our fulfillment facilities in the Netherlands, Germany, or the Czech Republic.
Carriers
Carrier selection depends on destination, shipping method, and delivery requirements to ensure the most efficient service possible.
Shipping destinations (35+ countries)
US Shipping
We ship all U.S. orders directly from our U.S. fulfillment center (internal shipping). This allows for faster domestic delivery.
Carriers
Carrier selection depends on destination, package weight, and delivery speed requirements.
Shipping destinations (all 50 states)
Packaging & Fulfillment
We package orders securely and professionally to help ensure products arrive in good condition. Products are sealed individually and shipped in plain, durable packaging designed to protect contents during transit.
Our fulfillment process focuses on order accuracy, product integrity, and reliable delivery to customers worldwide. We continuously review our operations to maintain a dependable and consistent customer experience.
Delivery Times
European orders
Typical delivery: 3-7 business days depending on destination. Remote areas may take longer.
Orders are dispatched from NL, DE, or CZ using the most efficient carrier based on your location.
United States orders
Typical delivery: 2-5 business days after dispatch.
Domestic shipping from our US fulfillment center ensures faster transit times compared to international shipping.
Note: Delivery estimates are provided as guidelines only. We are not responsible for delays caused by carriers, customs processing, weather, or other circumstances beyond our control.
Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking information. You can use this to monitor your package's progress.
If you do not receive tracking information within the expected timeframe, please contact us at [email protected].
Customs & Import Duties
International orders (including European shipments to non-EU countries) may be subject to customs clearance, import duties, taxes, or fees imposed by your country. These charges are the sole responsibility of the customer.
We are not responsible for delays caused by customs processing or for packages seized or held by customs. By placing an order, you acknowledge that you are responsible for ensuring the products are legal to import into your country.
Undelivered or Lost Packages
If your order does not arrive within the expected timeframe:
- Check the tracking information provided
- Verify with your local post office or carrier
- Contact our support team at [email protected] with your order number
We will investigate the issue with the carrier and work toward a resolution. Customers are encouraged to contact support regarding undelivered orders so that an appropriate resolution can be arranged.
Incorrect Shipping Address
Please ensure your shipping address is complete and accurate before submitting your order. We are not responsible for orders shipped to an incorrectly provided address.
If you realize you made a mistake in your address, contact us immediately at [email protected]. If the order has not yet shipped, we may be able to update the address.
Our shipping process
Order placed & payment confirmed
Order processed & packaged securely
Shipped from EU or US fulfillment center
Tracking email sent
Package delivered to you
Questions about shipping?
Our support team is available to answer any shipping-related questions.
[email protected]Typical response time: 5-10 minutes