Funcaps RC | Reshipment or full refund

Reshipment or full refund

98% delivery success · we cover the rare failure

Our promise to researchers

98% delivery success

We maintain a 98% successful delivery rate across Europe and internationally. In the unlikely event that your parcel doesn't arrive, you choose: one free reshipment or a full refund.

When does it apply?

If your tracking shows no movement for 15 business days (EU) or 25 business days (international), or if the carrier confirms loss, you're eligible.

How to request

Email sales@funcaps-rc.com with your order number and “reship” or “refund” in the subject line. We'll verify tracking and process within 24 hours.

Reshipment terms

Free reshipment includes the exact same products, shipped with the same discreet packaging and tracking. No additional shipping fees – ever.

Full refund

If you prefer a refund, we return the full amount (including shipping) to your original payment method. No deductions, no store credit – real money back.

Not covered

Seizures due to illegality in your country or incorrect addresses provided by you. Always verify local laws before ordering.

1. Check tracking 2. Email us 3. Free reship or refund

How it works – step by step

1 Wait for the estimated window – EU orders: 15 business days after last tracking update. International: 25 business days.
2 Email sales@funcaps-rc.com with your order number and let us know if you prefer a reshipment or refund.
3 We verify with the carrier (FedEx, EMS, DHL, or UPS). If the parcel is truly lost, we immediately process your choice.
4 Reshipment – we dispatch a new order with the same contents, free of charge, including tracking.
Refund – money is sent back to your original payment method within 2 business days.
We've built our reputation on this guarantee. Over 98% of orders arrive without issue – but if yours is the exception, we make it right.
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⚗️ All products are for research purposes only · not for human consumption · adults 21+ only